In the heart of the Midwest, St. Croix Hospice provides compassionate care to over 5,500 patients across 10 states. Leading this effort is Dr. Andrew Mayo, the Chief Medical Officer, who has been with the organization for over a decade. Dr. Mayo recently shared insights into how St. Croix Hospice leverages innovative AI technologies, like nVoq, to enhance patient care, improve documentation quality, and support clinicians in their vital work.
A Commitment to Clinicians and Patients
Dr. Mayo emphasizes that St. Croix Hospice’s mission is not just about providing exceptional care for patients but also about supporting the well-being of its clinicians. By integrating AI documentation software like nVoq, the organization has significantly reduced the time clinicians spend on documentation.
“nVoq enables the process of documentation to be streamlined,” Dr. Mayo said. “This time savings allows our clinicians to spend time on what’s most important – being with patients and their families.”
Listen to Dr. Mayo at :55
Improving Documentation Quality with AI
For clinicians and physicians, accurate and thorough documentation is critical. With increased regulatory scrutiny in hospice care, supporting compliance has never been more important. St. Croix Hospice utilizes nVoq’s Note Assist feature, which analyzes documentation, making sure notes are complete and compliant from the outset.
“Note Assist evaluates critical content, which can speed up our auditing process significantly,” Dr. Mayo explained. “The increase in information – from gathering additional details upfront to evaluating what’s been documented – leads to higher-quality documentation overall. That’s where Note Assist helps.”
Supporting Clinician Well-Being and Recruitment
Beyond improving clinical documentation, AI technologies are playing a key role in addressing clinician burnout and fostering a better work-life balance. With healthcare documentation tools like nVoq’s AI-powered speech-to-text capabilities, clinicians can complete their documentation more efficiently, freeing up time to spend with their own families.
“Our work in hospice reminds us daily how precious time is,” Dr. Mayo said. “We want to spend time with our patients and our families and not spend extra time documenting.”
This focus on clinician well-being also supports recruitment efforts. “When interviewing physicians, one of the first questions we’re asked is whether we have the ability for voice-to-text,” Dr. Mayo said. “It’s on people’s minds now. They’re getting used to this type of technology, and it’s an expectation.”
Listen to Dr. Mayo at 4:42
Looking Ahead: The Future of AI in Hospice Care
Dr. Mayo is optimistic about the future of AI in hospice care. He sees a growing role for AI in providing real-time feedback, improving HIPAA-compliant documentation, and supporting clinicians through tools that simplify complex tasks like appeals and chart reviews.
Listen to Dr. Mayo at 3:39
“AI enhances both the care we provide and the quality of life for our employees,” he said. “It’s critical to ensuring accurate, efficient, and compassionate care for our patients while supporting the clinicians who make it all possible.”
Exploring the Possibilities with Innovative Solutions
At St. Croix Hospice, integrating AI technologies like nVoq is a testament to the organization’s commitment to excellence in care. By improving documentation, enhancing compliance capabilities, and supporting clinicians, voice-initiated tools are helping create a better experience for patients and staff.
As Dr. Mayo put it, “It’s not just about care – it’s about ensuring that time is spent where it truly matters.”
Listen to Dr. Mayo at 4:04
For more on how AI transforms hospice visit documentation and clinical documentation improvement, explore nVoq’s voice-initiated solutions or contact nVoq today.
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