Improving Hospice Documentation:How Amedisys and nVoq Achieved Measurable Results

Listen in as Chad Hiner, nVoq, and Dr. Abi Katz, Amedisys, discuss how speech recognition is a game-changer in the home health and hospice industries. nVoq continues to provide innovative speech-to-text solutions to solve key agency challenges.

Speech Recognition’s Impact on Clinical Narrative Notes

In 2022, Amedisys and nVoq published a detailed assessment of the impact of voice recognition within Amedisys’ hospice workflow.  The results proved that the downstream impact of positively impacting the documentation burden experienced by clinicians are powerful.

We are focused on employee engagement – giving our clinicians the tools that allow them to gain efficiencies, have work-life balance, and enable them to provide the best patient care.

Part of the challenge of introducing any new tool or technology is the potential impact it may have on your clinicians. You have to balance any potential short-term pain with the anticipated return on that investment. In the case of nVoq, we knew many of our clinicians wanted to use speech recognition with PointCare on the Android tablet, but a lot of them had never used this kind of technology before, so we weren’t quite sure what to expect.

Turns out that nVoq was really easy to use because it was designed to work seamlessly with PointCare and the Samsung tablet experience–reducing the learning curve. Our clinicians are reducing documentation time and improving the quality of their patient notes–we’re leveraging our existing technology investments and extending how we better enable our clinicians. It’s a real game changer for our team.”

Dr. Amy Moss, SVP of Hospice Clinical Operations
What
Led
Amedisys
to nVoq?

There was a disconnect that needed to be addressed. Even though Dr. Amy Moss, Senior Vice President of Hospice Clinical Operations at Amedisys wasn’t looking for a voice recognition solution, she knew there was a problem that needed to be solved. Hear how she answered the question “What led you to nVoq?”

Customer Spotlight

Dr. Moss from Amedisys answers the question.


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